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IQNAILS Diamond podological cutter delicate cone 2
Regulations of the online store
General provisions
§ 1
1. These Regulations (hereinafter referred to as the " Regulations ") specify the general terms of sale and services by "IQDENT" Limited Liability Company in Łódź (hereinafter referred to as the " Seller ") through the online store www.iqnails.pl , including the principles of concluding between the seller and buyers www.iqnails.pl .
2. The agreement is concluded in Polish, in accordance with the law in Poland and these regulations.
3. Sales may be made as part of time limited promotional offers. In the event of promotional offers, detailed promotion conditions are given on the website www.iqnails.pl .
4. The place of sale is located in the territory of the Republic of Poland .
5. Confirmation, disclosure, consolidation and securing all relevant provisions of the contract in order to access this information in the future in the form of:
a) confirmation of the order by sending the order to the e-mail address;
b) attaching to the completed order sent to the indicated place of its issue : proof of purchase , information about the right to withdraw from the contract, information about the link to obtaining content and collect these regulations, as well as the template of the withdrawal form from the contract.
6. The Seller shall be responsible for the compliance of the benefit with the contract in accordance with generally applicable law, and these Regulations.
Definitions
§ 2
1. Supply price list - a list of available delivery methods and their costs available in the online store.
2. Contact details - "IQDENT" LIMITED LIABILITY COMPANY, ul. Kilińskiego 228, 93-124 Łódź, Poland, e-mail: sklep@iqdent.pl ; Tel: +48 733 102 021.
3. Working days - days from Monday to Friday, excluding public holidays.
4. Delivery - a type of transport service together with the term the carrier and the cost mentioned in the supply price list .
5. Proof of purchase - invoice, account or receipt issued in accordance with the Act of 11 March 2004 on tax on goods and services (consolidated text, Journal of Laws of 2022, item 931, as amended) and other relevant provisions laws.
6. On -line order form - an interactive form available on the Online Store website, allowing you to specify the terms of the sales contract, including the number of ordered goods or goods with digital elements and enabling them to be placed.
7. Product card - a single subpage of the online store containing information about a single product or goods with digital elements.
8. Customer - a natural person who has full legal capacity conducting business activity, a legal person or an organizational unit who is not a legal person whose special provisions grant the legal capacity, which concludes a contract with the seller by making a purchase directly related to his business or professional activity in the online store or uses other services available in the online store.
9. Customer with consumer rights - a client who is a natural person concluding a contract directly related to his business activity, when the content of this contract shows that he does not have a professional nature for that person, resulting in particular from the subject of his business activity, made available on the basis of the provisions on the Central Register and Information on Economic Activity (including in particular from PKD numbers).
10. Civil Code - Act of April 23, 1964 Civil Code (consolidated text, Journal of Laws of 2022, item 1360 as amended).
11. Consumer - an adult natural person with full legal capacity, making a purchase from the seller not directly related to his business or professional activity.
12. Account - assigned to the buyer part of the online store, with which the customer can perform specific actions as part of the Online Store.
13. Buyer - customer, consumer , and customer with consumer rights.
14. Place of product issuing - postal address, or collection point indicated in the order by the Buyer .
15. Payment - payment method for goods/goods with digital elements, and its delivery.
16. Order confirmation - e -mail sent by the Seller, containing confirmation of the buyer's offer.
17. Consumer Law - Act of 30 May 2014 on consumer rights (consolidated text, Journal of Laws of 2020, item 287, as amended).
18. Product - the subject of the contract being a commodity or commodity with digital elements, and its delivery.
19. Entrepreneur - a client who is an entrepreneur within the meaning of art. 43 1 of the Civil Code.
20. collection point - place of release of the goods/goods with digital elements listed in the list provided by the seller in the online store.
21. Regulations - this document (regulations) regarding the sale of sales by the Seller.
22. Online store or store - a website run by the Seller at www.iqnails.pl , through which the buyer can place an order.
23. Seller - IQDENT Sp. z o. o. with headquarters in Łódź, ul. Jan Kiliński 228, 93-124 Łódź registered by the District Court for Łódź-Śródmieście in Łódź, XX Department of the National Court Register under the KRS number: 0000584723, NIP: 7252103766, REGON: 362935470 85 1020 3378 0000 1602 0299 8896
24. System - a set of cooperating IT devices and software, ensuring processing and storage, as well as sending and receiving data through telecommunications networks using the relevant to the type of end device, commonly defined by the Internet.
25. Goods - a product presented with a description in the Seller's online store, which may be the subject of the order.
26. Digital content - data produced and supplied in digital form;
27. Digital service - a service that allows the consumer to be:
a) production, processing, storage or access to data in digital form,
b) joint use of data in digital form that have been sent or produced by a consumer or other users of this service,
c) other forms of interaction using digital data;
28. Goods with digital elements - goods containing digital content or digital service connected to them in such a way that the lack of digital content or digital service would prevent its proper functioning;
29. Agreement - a contract for the sale of goods or goods with digital elements concluded with the Seller outside the entrepreneur's premises or at a distance within the meaning of the Consumer Rights Act of 30 May 2014 in the case of consumers and clients with consumer rights, and a sales contract within the meaning of art. 535 of the Civil Code of April 23, 1964 in the case of clients.
30. Services - services provided by the Seller to Electronic Buyers within the meaning of the provisions of the Act of 18 July 2002 on the provision of electronic services (consolidated text, Journal of Laws of 2020, item 344).
31. Act on consumer rights - Act of 30 May 2014 on consumer rights (consolidated text, Journal of Laws of 2020, item 287, as amended).
32. Act on the provision of electronic services - Act of 18 July 2002 on the provision of electronic services (consolidated text, Journal of Laws of 2020, item 344).
33. WADA - non -compliance of the goods sold or goods with digital elements with a contract, in particular if:
1. There is no properties that goods or goods with digital elements of this kind should have due to the purpose in the contract marked or resulting from circumstances or purpose;
2. There are no properties that the seller was provided with the consumer,
3. not suitable for the purpose that the consumer informed the seller at the conclusion of the contract, and the seller did not raise a reservation as to its purpose;
4. he was issued in an incomplete state;
5. in the event of incorrect installation and launch, if these activities were carried out by the seller or a third party for which the seller is responsible, or by the consumer who followed the instructions received from the seller;
6. He has no property provided by the manufacturer or its representative or person who plays the item on the market in the scope of his business and the person who, by placing on the property sold to his name, trademark or other distinctive designation, presents himself as a producer, unless The seller did not know these assurances or, when assessing, could not know or could not affect the consumer's decision about the conclusion of the contract, or when their content was rendered before the conclusion of the contract.
33
35. Order - a declaration of will of the Buyer submitted via the Online Store, aimed directly to conclude with the seller of the contract, specifying in particular the type and number of goods or goods with digital elements, type of delivery, type of payment, place of issue, buyer data.
Rules for using the Online Store
§ 3
1
a) a computer or mobile device with internet access,
b) access to e -mail,
c) Internet Explorer internet browser version 11 or newer, Firefox version 28.0 or newer, Chrome version 32 or newer, Opera version 12.17 or newer, Safari version 1.1. or newer,
d) Turn on cookies and javascript in the web browser.
2
3. The seller does not charge any fees for communication with him using means of distance communication.
4. The seller provides the buyer using the System correct operation of the store in the following browsers: Internet Explorer version 11 or newer, Firefox version 28.0 or newer, Chrome version 32 or newer, opera version 12.17 or newer, safari version 1.1 or newer.
5. The Seller informs that the use of services provided electronically may be associated with a threat on the part of each user of the Internet, consisting in the possibility of introducing harmful software to the ICT system and obtaining and modifying its data by unauthorized persons. To avoid the risk of threats of the above -mentioned, the buyer should use the right technical means that will minimize their occurrence, and in particular anti -virus programs and firewall network firewall.
6. The Seller allows the use of services that are provided by the Seller 24 hours a day, 7 days a week through the Online Store. Online store service is available for buyers only on business days from Monday to Friday from 8:00 to 16:00.
7. The buyer may use the option to remember his data by the store to facilitate the process of placing another order . For this purpose, the buyer should provide a login and password necessary to access his account. The login and password are a string of characters determined by the buyer who is required to keep them secret and protect them from unauthorized access to third parties. The buyer the store at any time .
8. The account keeping service in the online store is available after registration. Registration takes place by completing and accepting the registration form, made available on one of the online store websites. The contract for the provision of a service consisting in keeping an account in an online store is concluded for an indefinite period and is terminated when the customer sends the request to delete the account.
9. The seller has the right to organize occasional competitions and promotions, whose conditions will always be given on the store's websites. Promotions in the online store are not combined, unless the regulations of a given promotion provide otherwise.
10. The buyer is obliged to:
a) failure to provide and failure to submit prohibited by law, e.g. content propagating violence, defamatory or violating personal rights and other rights of third parties,
b) using the Store in a way that does not interfere with its functioning, in particular by using specific software or devices,
c) not taking actions such as: sending or placing unimposed commercial information within the store (spam),
d) using the Store in a manner consistent with the provisions of the Law in force in the territory of the Republic of Poland, the provisions of the Regulations, as well as with the general principles of Netics.
11. In the event of violation of the provisions of these Regulations by the Buyer, the Seller, after a prior underestimation call to cease or remove violations, with an appropriate deadline, may terminate the contract for the provision of services with a 14-day notice period.
Placing orders in the online store
§ 4
1. All goods and goods with digital elements available in the online store are brand new, free from defects and have been legally marketed on the Polish market.
2. All prices given by the seller are expressed in Polish currency and are gross prices (they include VAT). The prices of goods do not include the delivery cost, which is specified in the supply price list.
3. Whenever we talk about "goods", it is also understood as "goods with digital elements" unless otherwise reserved. Whenever we talk about the "consumer" also means "a client with consumer rights" unless otherwise reserved.
4. Information about the goods provided on the Online Store's websites, in particular their descriptions, technical and utility parameters and prices, do not constitute a commercial offer within the meaning of art. 66 of the Civil Code, but an invitation to conclude a contract within the meaning of Art. 71 of the Civil Code.
5. The condition for placing the order is to have an active e -mail account.
6. Sending the order by the Buyer (approval of the on-line order form with the "I buy and pay) button) is the offer of the Buyer submitted to the Seller as to the conclusion of the Sales Agreement, in accordance with the content of these Regulations.
7. After sending the order, the Buyer receives to the e-mail address indicated by him:
a) e-mail from the payment operator informing about the start of the payment process or (and) e-mail from the payment operator informing about the acceptance of payments and the payment of the payment,
b) an e-mail from the seller containing confirmation of the acceptance of his offer ("order confirmation") by e-mail, which is the acceptance of the order and at the same time confirmation of the conclusion with the buyer of the sales contract.
8. Information on the total value of the order is provided each time by the Seller by informing electronic messages along with the information that the Buyer's concluding a sales contract entails the obligation to pay for the ordered goods.
9. In the case of a consumer buyer, the Seller, after placing the order via e -mail, sends the Buyer confirmation of the terms of the placed order.
10. The contract is concluded as soon as the Buyer is sent, who is a consumer (in response to confirmation of the terms of the contract sent by the seller), electronic messages to the e -mail address of the Seller, in which the Buyer: accepts the content of the sent order and agrees to its implementation and accepts the content of the Regulations and confirms familiarizing himself with the instruction of withdrawal from the contract.
11. Placing an order in the online store by sending an electronic message takes place on business days and the hours indicated on the online store's website. For this purpose, the buyer should:
a) provide in the content of the electronic message addressed to the Seller the name of the goods from among the goods on the Store's website and its quantity,
b) indicate the method of delivery and the form of payment from the methods of delivery and payments given on the Store's website,
c) provide the data needed to perform the order, in particular: name, place of residence and e-mail address.
12. In order to place an order, the buyer should be:
a) from the main page www.iqnails.pl or tab "Products" or other proper tab, select the desired goods by clicking the "Add to basket" button at the selected goods;
b) After selecting the goods, click "Receive the order",
c) Complete the online order form containing the following data:
· Name and surname of the payer
· Płatnik street
· Postal code of the payer
· City of the payer
· Payer phone
· Payer email address
, and optionally also:
· Name and surname of the addressee of delivery,
· Delivery addressee street,
· Delivery addressee postal code,
· City of delivery addressees,
· NIP,
d) choose the shipping method,
e) choose the payment method,
f) read and accept the store's regulations to be able to finalize the order,
f) click the "I buy and pay" button,
g) make payments for the ordered goods via the online payment system Przelewy24, PayPal or PayU if you choose a different payment option than cash on delivery.
13. Depending on the selected payment method, the order will be processed after the payment is credited to the seller's bank account, or cash payments.
14. The seller is not responsible for disturbances, including breaks, in the functioning of the online store caused by the operation of higher force, unlawful operation of third parties or the incompatibility of the infrastructure of the online store with the technical infrastructure of the Buyer.
15. In the case of errors related to determining the price or description of any article, product or service, the seller has the right to refuse to accept or cancel the order. In the event that the order - in which the error in the price or description is obvious and could reasonably cause the price or description to be incorrect - has been accepted and realized, the seller may cancel the sale with the obligation to return the price paid to him and request the return of all goods delivered as part of the order.
16. In the case of promotional offers such as coupons, vouchers and discounts, restrictions may apply. The customer is obliged to read such an offer in terms of all conditions that apply to it. The seller reserves the right to correct, suspend, change the conditions and cancel the offers at any time and without prior notification.
17. In the event of a return of the goods from the order, to which a free goods or goods were attached at a promotional price, the customer is also obliged to return the goods, because it is an integral part of the order. In the event of refusal to return a free goods or goods at a promotional price, the seller shall return the price of returned goods reduced by the value of free of free goods, or goods sold at a promotional price - in accordance with the regular price of such a free -free goods, or sold at a promotional price.
Delivery
§ 5
1. The delivery of goods is limited to European Union countries and is implemented to the address indicated by the Buyer.
2. The buyer may choose the following forms of delivery of ordered goods:
a) through a courier company;
b) via a postal operator;
c) delivery to the parcel locker;
3. The Seller on the Store's websites in the description of the goods informs the Buyer about the number of business days needed to perform the order and his delivery, as well as about the amount of fees for the delivery of the goods. The execution of a paid order is carried out immediately, and orders payable by transfer or via the electronic payment system immediately after the payment is credited to the seller's account.
4. The purchased goods constituting the subject of the contract is together with the sales document chosen by the Buyer sent to the type of delivery selected by the Buyer to the place of the goods indicated by the Buyer in the order, along with attached attachments in the form of a receipt or invoice.
5. The Seller, according to the Buyer's will, provides a VAT invoice with the goods covering the delivered goods.
6. If a different period of implementation is provided for the goods covered by the order, the longest of the provided for the entire order is for the entire order.
7. The Buyer will be charged to return the shipment to the sender, if, despite its shipment to the Buyer, as part of the contract, she was not received by the Buyer.
8. The Seller informs that in the case of goods with digital elements, technical means of protection against unauthorized use may be used. These goods are compatible and can be read using widely available programs and devices enabling the display of files in DOCX, PDF, MOBI, EPUB, etc. formats that apply to these goods with digital elements.
Prices and payment methods
§ 6
1. Prices of goods are given in Polish zlotys and include all components, including VAT, customs and other fees.
2. The buyer may choose the following payment methods:
a) a bank transfer to the Seller's bank account (in this case the execution of the order will be started after the seller sends the order to confirm the order, and the shipping will be made immediately after the funds are received on the Seller's bank account and completing the order);
b) cash on delivery - payment of the supplier when making the delivery (in this case, the order and its shipment will start after sending the order to the Buyer by the seller confirming the order and completing the order).
3. The Seller on the Store's websites informs the Buyer about the date he is obliged to make payments for the order. In the absence of payment by the Buyer within the period referred to in the previous sentence, the Seller, after a prior ineffective request for payment with the appointment of an appropriate deadline, may withdraw from the contract pursuant to art. 491 of the Civil Code.
Right to withdraw from the contract
§ 7
1. A person who has concluded a contract through the Online Store as a consumer (the purchase made was not related to the business or professional activity), or as an entrepreneur to whom, in accordance with the law, consumer rights (the purchase made is related to the business activity, but the subject of the contract, i.e. the subject of the contract, there is no professional nature for that person, which is determined in connection with the subject of the economic activity,, provided on the basis of the provisions on the Central Register and Economic Activity), may withdraw from the contract without giving a reason, within 14 days from the date of receipt of the goods. Such withdrawal from the contract takes place without incurring costs (except for the costs below in point 10) by submitting an appropriate statement within 14 days. To keep this date, it is enough to send a statement before its expiry.
2. The 14-day period to withdraw from the contract counts from the date of taking the goods in possession by the consumer or a third party indicated by him, other than the carrier. To keep the deadline, it is enough to send a statement before its expiry.
3 . The statement should be sent:
a) to the correspondence address of the seller (ul. Lodowa 138, 93-232 Łódź), or
b) to the email address: sklep@iqdent.pl .,
4. The seller excludes the possibility of submitting a statement of withdrawal from the contract in a form other than the written one.
5. In the event of withdrawal from the distance contract, the contract is considered reliable. What the parties showed is refundable unchanged, unless the change was necessary to determine the character, features and functionality of the goods.
6. In the event of withdrawal from the contract for the provision of digital content or digital service, the consumer is obliged to stop using this digital or digital service and make them available to third parties.
7. The seller is obliged to immediately, no later than within 14 days from the date of receipt of the consumer's declaration of withdrawal from the contract, return to the consumer all payments made by him, including the costs of delivery of the goods.
8. The seller refunds using the same payment method that the consumer used, unless the consumer has clearly agreed to a different refund that does not involve any costs for him.
9. If the seller has not proposed that he will collect the goods from the consumer himself, he may refrain from returning the payment received from the consumer to the time he receives the goods back or the consumer provides evidence of his return, depending on which event will take place earlier.
10. If the consumer has chosen the manner of delivery of the goods other than the cheapest ordinary delivery method offered by the seller, the seller is not obliged to reimburse the consumer incurred by him additional costs.
11. The consumer is obliged to return the goods of the seller or transfer it to a person authorized by the Seller to collect immediately, but not later than 14 days from the day he withdrew from the contract, unless the seller proposed that he would collect the goods himself. To keep the deadline, it is enough to send back the goods before its expiry.
12. The consumer only bears the direct costs of returning the goods, unless the seller agreed to bear them or did not inform the consumer about the need to incur these costs.
13. If the contract was concluded outside the premises of the enterprise and the goods were delivered to the consumer to the place where he lived at the time of the conclusion of the contract, the seller is obliged to collect the goods at his expense, when due to the nature of the goods he cannot be sent in a simple way by post.
14. The consumer shall be responsible for reducing the value of the goods that are the result of using it in a manner that goes beyond the necessary character, features and functioning of the goods, unless the seller has not informed the consumer about the right to withdraw from the contract.
15. The right to withdraw from the Consumer's contract is excluded in the case of:
a) a contract in which the price or remuneration depends on the fluctuations on the financial market over which the seller does not control, and which may occur before the deadline to withdraw from the contract;
b) an agreement in which the subject of the benefit is a non -ported goods, produced according to the consumer specification or serving to satisfy his individualized needs;
c) a contract in which the subject of the benefit is a goods undergoing rapid corruption or having a short shelf life;
d) a contract in which the subject of the service is the goods delivered in a sealed package, which after opening the packaging cannot be returned due to health protection or for hygienic reasons, if the packaging has been opened after delivery;
e) an agreement in which the subject of the benefit are products that, after delivery, due to their nature, are inseparably connected with other things.
16. Regulations indicated in point 1-15 above based on art. 38a of the Consumer Rights Act shall also apply to the client with consumer rights.
Complaints about warranty goods
§ 8
1. The Seller undertakes to provide customers with goods without defects, in accordance with the contract and law, including art. 43b para. 1 and 2 of consumer law (in the case of goods) or art. 43k para. 1 and 2 of consumer law (in the case of goods with digital elements).
2. The Seller is responsible for the Customer who is a consumer, and the Customer with consumer rights under the non -compliance with the contract on the principles set out in the Consumer Rights Act, taking into account the provisions of these Regulations.
3. The Seller shall be liable to the Customer who is not a consumer or customer with consumer rights on the principles set out in art. 556 of the Civil Code and the next for defects (warranty).
4. Seller based on art. 558 § 1 The second sentence of the Civil Code completely excludes liability to clients who are not consumers or clients with consumer rights, due to disadvantages of goods (warranty).
5. Complaints resulting from a violation of customer rights guaranteed by law or on the basis of these Regulations should be directed to IQDENT Sp. z o. o., ul. Jana Kiliński 228, 93-124 Łódź or to the e-mail address: sklep@iqdent.pl or to the phone number +48 733 102 021.
6. The consumer, instead of the defect proposed by the seller, demand the exchange of goods for free from defects or instead of exchanging the goods to demand removal of the defect, unless bringing the goods to compliance with the contract in a manner chosen by the consumer is impossible or would require excessive costs compared to the proposed method by the seller. When assessing the excessive cost of costs, the value of a product free from defects, the type and importance of the defect found, and the inconveniences that the consumer would expose another way of satisfying to the consumer.
7. The reduced price should remain in such a proportion to the price resulting from the contract, at which the value of the goods with the defect remains to the value of the goods without a defect.
8. The consumer may not withdraw from the contract if the defect is irrelevant.
9. The seller is obliged to replace a defective item with a free from defects or remove the defect at a reasonable time without excessive inconvenience to the consumer.
10. In the event of a return of the goods in the event of withdrawal from the contract or replacement of the goods with a free buyer who exercises the rights under the warranty, it is obliged to deliver a defective goods at the Seller's expense to the complaint address.
11. The costs of replacement or repair are borne by the seller.
12. The seller is obliged to accept defective goods from the consumer in the event of replacement of the goods with free from defects or withdrawal from the contract.
13. If the consumer demanded an exchange of goods or removing the defect or made a statement of price reduction, specifying the amount for which the price is to be reduced, and the seller did not respond to this request within fourteen days, it is believed that he considered this request justified.
14. If, among the goods sold, only some are defective and can be disconnected from goods free from defects, without harm to both parties, the consumer entitlement to withdraw from the contract is limited to defective goods.
15. If the goods are incompatible with the contract, the consumer may submit a declaration of price reduction or withdrawal from the contract when:
1) The seller refused to bring the goods to compliance with the contract in accordance with art. 43d para. 2 Consumer law;
2) The seller did not lead the goods to compliance with the contract in accordance with art. 43d para. 4-6 Consumer law;
3) the lack of compliance of the goods with the contract still occurs, despite the fact that the seller tried to bring the goods to compliance with the contract;
4) The lack of compliance of the goods with the contract is so important that it justifies the price reduction or withdrawal from the contract without prior use of the protection measures specified in art. 43d of consumer law;
5) from the Seller's statement or circumstances clearly show that he will not lead the goods to compliance with the contract at a reasonable time or without excessive inconvenience to the consumer.
16. If, due to the physical defect of the goods sold, the consumer made a statement of withdrawal from the contract or the price reduction, he may demand that he suffered the damage, which he suffered by the fact that he concluded a contract, not knowing about the existence of a defect, even if the damage was a consequence of the circumstances for which the seller does not be liable, and in particular may demand a refund of the costs of concluding the contract, the costs of collecting, transporting, storing and insurance of things and reimbursement made expenditure to the extent that he did not benefit from these expenditure. This does not desert the provisions on the obligation to repair damage on general principles.
17. provision para. 16 shall apply accordingly if the goods are delivered free of defects instead of defective goods or removing the defect by the seller.
18. In the event that the date of use of the goods specified by the seller or manufacturer, the goods for use ends after two years from the moment the goods are issued to the consumer , the seller is liable under the warranty for the physical defects of this sold goods found before this period.
19. In order to consider the complaint, the Customer should send or deliver by joining him proof of conclusion of the contract. The goods should be delivered or sent to the address indicated in point 5.
20. The seller undertakes to consider each complaint within 14 days.
21. In the case of deficiencies in the complaint, the seller will call the Customer to supplement it in the necessary extent immediately, but no later than within 7 days, from the date of receipt of the call by the customer.
Complaints in the scope of providing electronic services
§ 9
1 Complaints can be submitted:
- in writing to the address of the seller for correspondence: IQDENT Sp. z o. o., ul. Ice 138, 93-232 Łódź, or
- to the e -mail address: sklep@iqdent.pl ,
- or to the phone number +48 733 102 021.
2. In the content of the complaint, the Buyer should provide his name, correspondence address, type and description of the problem.
3. The Seller undertakes to consider each complaint within 14 days, and if it was not possible, to inform the buyer during this period when the complaint is considered. In the case of deficiencies in the complaint, the Seller will call the Buyer to complete it in the necessary extent within 7 days from the date of receipt of the call by the Buyer.
Warranty
§ 10
1. Goods may have a manufacturer, seller or importer guarantee.
2. In the case of goods covered by the warranty, information on the existence and content of the warranty and the time it was provided is each time presented in the description of the goods on the store's websites.
Out -of -court methods of resolving a complaint and claiming claims
§ 11
1. The customer who is a consumer has, among others The following possibilities of using out -of -court ways to consider complaints and pursuing claims:
a) is entitled to ask the permanent amicable consumer court operating at a given voivodship trade inspector inspectorate with a request to resolve the dispute arising from the concluded sales contract;
b) is entitled to ask the Provincial Inspector of the Trade Inspection with a request to initiate mediation proceedings regarding the amicable termination of the dispute between the customer and the seller;
c) may obtain free assistance in the resolution of the dispute between the customer and the seller, also using the free assistance of the poviat (municipal) consumer ombudsman or social organization, whose statutory tasks include consumer protection (including the Consumer Federation, Polish Consumer Association). Advice is provided by the Consumer Federation at the free consumer helpline number 800 007 707 and by the Polish Consumer Consumer Association at the email address: advice@dlakonsuentow.pl ;
d) Field your complaint via the EU ODR internet platform, available at: http://ec.europa.eu/consumers/odr/ .
2. Detailed information on extrajudicial ways of considering complaints and pursuing claims Consumer may obtain on the website: www.uokik.gov.pl/spara_indywyne.php .
3. Settlement of any disputes arising between the seller and the customer who is the entrepreneur is subject to the court competent for the seller's seat.
Personal data protection
§ 12
1. The administrator of personal data transferred by the Buyers is the Seller.
2. In connection with the conclusion of distance sales contracts (via the Online Store), the Seller processes the Personal Data of Buyers in accordance with the terms specified in applicable law, and in particular:
a) by the Regulation of the European Parliament and of the Council (EU) 2016/679 of 27 April 2016 on the protection of individuals in connection with the processing of personal data and in the case of the free flow of such data and repealing Directive 95/46/EC (general protection regulation data) (Journal of Laws
b) by the Act of 10 May 2018 on the protection of personal data (consolidated text, Journal of Laws of 2019, item 1781),
c) Act of July 18, 2002 on the publication of electronic expensive , of Laws of 2020, item 344),
, and also in accordance with the rules described in the Privacy Policy and Cookies at https://www.iqnails.pl/polityka-prywatnosci-i-cookie .
3. All questions related to the processing of personal data by the Seller should be sent to sklep@iqdent.pl
Final provisions
§ 13
1. All rights to the Online Store, including property copyrights, intellectual property rights to its name, internet domain, online store's website, as well as forms, logos belong to the seller, and the use of them may only take consistent with the regulations.
2. All questions and comments on the functioning of the online store can be directed to the e-mail address: sklep@iqdent.pl
3. Contact from the seller takes place through:
a) e -mail address: sklep@iqdent.pl ;
b) by phone: +48 733 102 021.
4. These Regulations are continuously available on the website www.iqnails.pl, in a way that allows it to be obtained, reproducing and consolidating its content by printing or saving on a medium. The current version of the regulations is available in the Regulations tab.
5. The seller reserves the right to make changes to the Regulations . In the event of changes to the regulations , they enter into force within the time limit indicated in the information on the amendment to the regulations published on the website www.iqnails.pl , with orders placed before the regulations entering the life of the regulations, the provisions of the Regulations in the version applicable at the time of placing the order.
6. Each Buyer will be informed about any changes to these Regulations through information on the main website of the Online Store containing a list of changes and the date of their entry into force. Buyers with an account will be additionally informed about the changes along with their list to the e -mail address indicated by them. The date of entry into force of the changes will not be less than 30 days from the date of their announcement. In the event that the buyer with the account does not accept the new content of the Regulations, it is obliged to notify the seller of this fact within 14 days of informing the regulations. Notification of the Seller about the lack of acceptance of the new content of the Regulations results in the termination of the contract.
7. In matters not covered in these Regulations, the provisions of the Civil Code, the provisions of the Act on the provision of electronic services, the provisions of the Act on consumer rights and other relevant provisions of Polish law shall apply.
8. In the event of a contradiction of any provisions of the Regulations with the provisions of generally applicable law, the provisions of that right shall apply.
9. The provisions of these Regulations enter into force and apply to contracts concluded from January 1, 2023.
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